Exchange Policy

  • Any product bought from Abdullah Online Store online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label and tag in their original state.
  • For sale orders, exchanges will be provided for valid reasons only i.e Faulty or incorrect items delivered.
  • Refunds are not in cash – the client will be issued a coupon of the same value valid for the Online Store ONLY, which can be used immediately or in the future.
  • Exchange Policy is only liable within 14 days after the goods are delivered.
  • For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
  • Abdullah Online Store does not provide exchange/refund for custom orders.

Exchange Procedure

  • For exchange, you can contact our customer services by emailing us at info@abdullahonlinestore.pk or can call us at (+92) 3044838988 along with your order number.
  • Customers will be required to ship the items back for the exchange to the address provided by our team.
  • In case of a faulty/incorrect item delivered to you, the return shipping cost will be reimbursed as an online credit voucher.
  • For the exchange of a non-faulty item, the customer will bear the return shipping cost along with the exchange charges guided by the team accordingly.
  • Credit voucher or your desired exchange item will only be provided once the team has received your returned items.

Order Cancellation

  • You may cancel your order by emailing us at info@abdullahonlinestore.pk before the order has been processed.
  • Orders cannot be canceled once shipped.
  • Custom orders can only be canceled within 24 hours of order placement.
  • Abdullah Online Store has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.